VIS Global Quality Control  (“VIS Global Quality Control,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website https://visgl.com, use our services, or communicate with us. By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

1.1 Personal Information You Provide

When you submit an inquiry, request a quotation, subscribe to our newsletter, or use our services, we may collect:

  • Full name and job title
  • Company / organization name
  • Email address
  • Phone number (including WhatsApp contact)
  • Mailing or business address
  • Service-related details (product type, inspection location, certification requirements)
  • Payment and billing information (for service transactions)

1.2 Information Collected Automatically

When you browse our website, we may automatically collect certain technical data, including:

  • IP address and geolocation data
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and clickstream data
  • Referring website URL
  • Cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from business partners, referral sources, or publicly available databases to support our service delivery and business development activities.

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose Description
Service Delivery To process inspection, testing, certification, and audit requests; prepare quotations; schedule inspections; and deliver reports.
Communication To respond to your inquiries, send service updates, follow up on quotations, and provide customer support via email, phone, or WhatsApp.
Account Management To manage your client account on our ERP system (erp.vnvis.com) and process payments.
Marketing To send newsletters, industry news, regulatory updates, and information about our services (with your consent where required).
Website Improvement To analyze website usage, improve user experience, and optimize our content and services.
Legal Compliance To comply with applicable laws, regulations, and accreditation requirements (e.g., ISO/IEC 17020:2012, Decree 107/2016, STAMEQ obligations).

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with the following parties under specific circumstances:

  • VIS Global Offices: Your information may be shared among our offices in Vietnam (Hanoi, Ho Chi Minh City), China (Hangzhou), Cambodia (Phnom Penh), and other operational locations to facilitate service delivery.
  • Accreditation and Regulatory Bodies: We may share relevant data with authorities such as STAMEQ, BoA (Bureau of Accreditation), Vietnam Register (VR), or ILAC as required for compliance, certification, and audit purposes.
  • Analytics Providers: We use third-party analytics services (e.g., Google Analytics) to understand website traffic and user behavior. These services may collect anonymized or pseudonymized data through cookies.
  • Advertising Platforms: We may use platforms such as Google Ads and social media advertising tools (Facebook, LinkedIn) for remarketing and targeted advertising. These platforms may receive limited data such as your IP address or cookie identifiers.
  • Service Providers: We may engage trusted third-party vendors for IT support, payment processing, email delivery, and cloud hosting, all bound by data protection agreements.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, safety, or property of VIS Global or others.

4. Data Protection Measures

VIS Global implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: SSL/TLS encryption is used for all data transmitted through our website.
  • Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based permissions enforced across our systems.
  • Secure Systems: Our ERP platform and internal databases are protected by firewalls, intrusion detection systems, and regular security audits.
  • Staff Training: Our employees receive regular training on data protection, confidentiality obligations, and ethical handling of information, in accordance with our ISO 9001:2015 and ISO/IEC 17020:2012 accredited management systems.
  • Data Minimization: We only collect and retain personal data that is necessary for the stated purposes.
  • Incident Response: We maintain procedures to detect, report, and respond to data breaches promptly.

While we strive to protect your personal data, no method of electronic transmission or storage is completely secure. We encourage you to take precautions when sharing personal information online.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. The types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly (e.g., session management, security).
  • Analytics Cookies: Used to collect anonymous data about how visitors use our website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns (e.g., Google Ads, Facebook Pixel).

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary depending on:

  • The nature of the service provided (inspection reports, test results, and certificates may be retained for regulatory compliance)
  • Applicable legal and accreditation requirements
  • Legitimate business needs

When personal data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
  • Right to Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
  • Right to Restrict Processing: You may request that we limit the processing of your personal data under certain circumstances.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.
  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe and in compliance with applicable laws.

8. International Data Transfers

As VIS Global operates across multiple countries — including Vietnam, China, Cambodia, and other regions in Asia — your personal data may be transferred to and processed in jurisdictions outside your country of residence. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Any material changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:

Company VIS Global Quality Control
Email Info@visgl.com
Headquarters No. 80B, Nguyen Van Cu Street, Bo De Ward, Hanoi City, Vietnam
Hotline +84 28 2218 0050
Website https://visgl.com